Building the Relationship with Guests Before, During and After the Vacation

Session Description:

With more guests going straight to the property, it is increasingly difficult to build a trusting relationship with them that keeps them coming back year after year. Using email and SMS/text messaging, we’ll discuss how to connect and interact with guest with information that communicates trust and ensures that guest expectations are set and met.

Presented by:

Alisa Justice, Senior Sales Executive

Downloadable Handouts:

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