Building the Relationship with Guests Before, During and After the Vacation
With more guests going straight to the property, it is increasingly difficult to build a trusting relationship with them that keeps them coming back year after year. Using email and SMS/text messaging, we’ll discuss how to connect and interact with guest with information that communicates trust and ensures that guest expectations are set and met.
Alisa Justice is a Senior Sales Executive at Bluetent with more than 16 years of experience in the vacation rental industry. Alisa began her career in the vacation rental industry in 2004 with Visual Data Systems (VDS), an agency focused on online marketing strategies and website development. She’s spent the last five years with Bluetent, using the breadth of her experience to help vacation rental managers make thoughtful decisions for their business. Alisa works to help vacation rental brands of all sizes achieve their goals. From zero properties to 30,000 properties, she helps design the right game plan for any business.